Prescribed Form of Words Under Practice Rule 5A of the Notaries Practice Rules 2009 (as amended by Order of the Master of the Faculties dated 8th April 2011)
1. My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury :
The Faculty Office
1, The Sanctuary
T : 020 7222 5381
E : firstname.lastname@example.org
W : www.facultyoffice.org.uk
2. If you are dissatisfied about the service you have received please do not hesitate to contact me.
3. If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick solution to any dispute.
4. In that case please write (but do not enclose any original documents) with full details of your complaint to :
The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
T : 01604 758 908
E : email@example.com
W : thenotariessociety.org.uk
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society / the Faculty Office for assistance.
5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result :
P O Box 6806
T : 0300 555 0333
E : firstname.lastname@example.org
W : www.legalombudsman.org.uk
6. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.
*Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman - please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.